schema

Support

Support

Common questions

How do I cancel my subscription?

iOS handles subscription cancellation directly:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Tap Schema
5. Tap Cancel Subscription

Cancellation takes effect at the end of your current billing period. You keep access until then.

How do I restore a previous purchase?

If you reinstall Schema or move to a new device, your purchase is tied to your Apple ID and can be restored:

1. Open Schema
2. Tap through to the paywall (or open Settings inside the app)
3. Tap Restore Purchases
4. Sign in with the Apple ID you used to subscribe

I lost my recording when I switched phones

Schema is local-only by design. Your standard, voice recording, video, and rep history are stored on your device and excluded from iCloud Backup so they cannot leave your phone.

This means: if you delete the app, replace your phone, or restore from a backup, that data does not transfer.

We chose this tradeoff so that "nothing leaves your device" is a real architectural fact, not a marketing line. The cost is that your protocol resets on a fresh install. Most users re-onboard in under five minutes.

If this is the wrong tradeoff for you, let us know — we're tracking interest in an optional iCloud Drive sync feature for a future version.

I want a refund

Refunds for App Store purchases are processed directly by Apple, not by us:

1. Open the App Store
2. Tap your profile in the top right
3. Tap Purchase History
4. Find the Schema charge
5. Tap Report a Problem and follow the instructions

Apple's standard refund policy applies. We don't have access to your payment information and cannot process refunds on our end.

Microphone or camera permission denied — how do I fix it?

If you tapped "Don't Allow" when Schema asked for microphone or camera access, you can re-enable it:

1. Open the Settings app on your iPhone
2. Scroll down and tap Schema
3. Toggle Microphone and/or Camera to ON

Schema only uses these permissions for recording your voice and video locally. Nothing is uploaded.

Daily notification isn't showing up

If your daily push isn't firing at the train time you locked in:

1. Open the Settings app on your iPhone
2. Scroll down and tap Schema
3. Tap Notifications
4. Make sure Allow Notifications is on, plus Banners and Sounds
5. Check that Focus modes (Do Not Disturb, Sleep, Work) are not silencing notifications during your train time

If it still doesn't fire, email us with your iPhone model and iOS version.

I want to delete all my data

Delete the Schema app. All your local data — standard, recordings, history — is removed with it.

We don't keep a server-side copy because there is no server.

Privacy questions

Our Privacy Policy covers everything. The short version: we collect nothing, store nothing on our servers, and do not share or sell any data.

For specific privacy questions, email hello@power-of-life-labs.com.